HELP CENTRE

Contact our team directly at info@rielwardrobe.com with any additional inquiries.

FAQs

We've covered the answers to some of your most important questions. If you have a question that's not listed in our FAQ, please reach out to our RIEL team via email using the contact form below.

Are there multiple mask sizes?

Our masks are one size fits all (trust us, we've tried them on everyone)!

Can I purchase a mask for my child?

Unfortunately, due to production constraints, we're not selling children's mask sizes.

Material and usage of my [MSK]?

Each [MSK] consists of two layers. The front-facing layer is tightly-woven cotton twill, and the back-facing layer is a cotton-based material.

Our non-medical masks are not intended for healthcare use or to prevent COVID-19 or any other disease. People wearing our [MSK] should continue to follow CDC-advised precautions and other advice from medical professionals. Additional precautions to protect from COVID-19 while wearing masks include handwashing, wearing gloves, and avoiding touching your face and practicing social distancing.

How long will it take for my order to ship?

Due to the COVID-19 pandemic, the demand for masks is extremely high and it may take us up to 12 business days to ship your [MSK].

Do I have to pay for shipping?

We offer free shipping on our [MSK]s throughout Canada, the continental United States, Hawaii, Puerto Rico, and Guam. International orders outside of North America will be charged a flat-rate shipping fee of $5.00 CAD (additional tax and duty fees on orders are not covered by RIEL WARDROBE).

Can I return or get a refund for my [MSK]?

To protect your health and safety, we are not accepting returns or issuing refunds on our [MSK]s.

How do I cancel an order?

For order cancellations, please contact us directly at info@rielwardrobe.com or via the form below.

How does each mask prevent 3.5kg of plastic from entering our oceans?

Plastic Bank's operations actively prevent ocean-bound plastic from entering our oceans by paying collectors at 311 collection points in coastal communities around the world for each kilogram of plastic they collect.⁠

For more information on how Plastic Bank works, please visit their website at https://plasticbank.com/.

How can I help support THE [MSK] PROJECT?

If you would like to help support this sustainable initiative and have already purchased a [MSK], sharing the message on social media is one of the best ways to help us spread the word.

If you have a social-media following of over 10K, please contact us directly for access to a custom media kit!

QUESTIONS?

Send us a message and our team will get back to you as soon as possible.

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